Shipping | Returns | APO

SHIPPING POLICIES:

Phoenix-Tactical can ship to most addresses in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. In some cases the shipping estimate used at the time of purchase may require a change, if this is the case you will be contacted by us to make the necessary adjustment before your items are shipped.

All weights will be rounded up to the next full pound to reflect the policies of shipping companies.

Phoenix-Tactical.com makes every effort to turn around orders as quickly as possible. Every reasonable effort will be made to fulfill your order! Under normal circumstances the following apply:

  • Orders that contain only items that are currently in stock will ship by the end of the next business day.
  • Orders that contain items that drop ship from the vendor, can take 3-5 business days to ship.

1. Free Shipping Policy applies to intercontinental US States, Hawaii and Alaska only.

2. All packages will be shipped ground as a standard method of shipment.

3. APO/FPO shipments will be shipped US Postal Service.  Tracking/Delivery numbers are provided, however only indicate shipment delivered up to the point of APO address.  Phoenix-Tactical is notresponsible for the loss of items or orders shipped via APO/FPO addresses.

4. Overnight, 2nd Day Air, and 3 Day Air are available with additional charges.  Please indicate in the customer comments section of the order form to expedite your shipment.

5. International Shipments:International customers are responsible for all duties, taxes, and any additional freight charges.

6. Phoenix-Tactical is not responsible for lost, stolen or damaged packages.

7. Orders shipped under FREE SHIPPING Policy will ship complete. If any items are on backorder the order will be held until complete.  Customer may choose to have instock items shipped partial under the FREE SHIPPING Policy with additional shipping charges applied for second shipping of Out of Stock items. 

 

RETURN POLICIES:

1. All items must be returned unused and in original NEW CONDITION. Products must have all manufactures tags in place with original packing materials included.

2. All return requests must be made within 30 days of receipt of shipment.

3. No refund will be applied to shipments that are refused at the time of delivery. There are no exceptions to this policy.

4. All returns must be received back in the Phoenix-Tactical warehouse in Maryville, TN with in 7 days of receipt of the RMA Number.

5. All Sales are final on apparel and closeout/overstock items.

6. A Return Merchandise Authorization (RMA) number will be issued from Phoenix-Tactical and must accompany all returns.  No refunds or store credits will be issued without an RMA Number.

7. Any order returned through no fault of Phoenix-Tacti al(such as size, color choice) will be charged a 15% restocking fee.  There are noexception to this policy.  All costs due to returns from error by Phoenix-Tactical or its manufacturers will be paid Phoenix-Tactical.

8. Customer shall be responsible for all shipping charges on orders returned or exchanged through no fault of Phoenix-Tactical or is manufacturers.

9. Address all returns to: Phoenix-Tactical.com, 705 Brentwood Drive, Maryville, TN 37804.

 

 

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